Shipping Policy
Return Policy - Your Questions Answered Last Updated: July 25, 2025
Thank you for choosing Fablepety. We strive to maintain transparent and straightforward policies. Should you have any concerns regarding your order, we recommend contacting our support team promptly at support@fablepety.com, including your Order Number (e.g., 015SHOP-1218) and Order Email for efficient assistance.
Q: What is your return policy? A: All transactions are considered final. We do not accept returns or exchanges based on personal preference or change of mind. Resolutions are provided solely for items with confirmed manufacturing defects, damage, or when an incorrect item has been delivered.
Q: What steps should I take if my item arrives damaged, defective, or incorrect? A: We are dedicated to resolving such issues fairly. Please proceed as follows:
- Examine your delivery immediately upon receipt and notify us within 7 days.
- Contact our support team at support@fablepety.com and provide:
- Your Order Number and Order Email.
- A detailed description of the problem.
- Clear photographs or video evidence of the issue.
- Await our team’s response. We will review your claim and offer an appropriate resolution, which may include a replacement, partial refund, or full refund depending on the circumstances.
Q: Is it possible to exchange an item for a different size or color? A: We do not provide direct exchanges. Replacements are available only for items approved under a valid claim for damage or defects identified upon delivery.
Q: IMPORTANT: Can I return an item without prior approval? A: No. Please refrain from shipping any items back unless explicitly directed by our support team. For security and operational reasons, any unauthorized returns will not be accepted or eligible for refund or replacement processing.
Q: Whom should I contact for additional questions? A: Our support team is available to assist you. For the quickest resolution, please email support@fablepety.com with your Order Number and Order Email. We remain committed to ensuring your satisfaction.